VoyaMate · Android Support

Help for VoyaMate on Android.

Answers about travel detection, photo import, Google Drive, Google Play, documents, expenses and Travel Film.

Direct contact

Please include your device model, Android version, VoyaMate version and the steps that lead to the issue. Do not send receipts, document numbers, location histories or other confidential content unless it is strictly necessary.

support@mate.build

Frequently asked questions

A journey was not detected automatically
Enable automatic travel detection in VoyaMate and grant location access. Detection while the app is closed also requires “Allow all the time” or background location on current Android versions. Battery-saving restrictions imposed by Android or the device manufacturer can delay background events. You can always add a journey manually.
Photo import finds no usable journeys
Photos need a capture date and GPS metadata. Grant access to photos and, if Android offers it separately, original media location. VoyaMate matches countries locally; the device's Android Geocoder may use a network connection to obtain a readable place name.
The map is empty or incomplete
The Android map is rendered with MapLibre and loads its style, tiles, symbols and fonts online. Check your internet connection. Saved journeys remain in the local database even if the base map cannot be loaded.
Encrypted Google Drive backup is not working
First set a backup password of at least eight characters, choose “Connect to Google Drive”, and allow VoyaMate to access its private app-data area. The backup is encrypted on your device before upload. Restoring requires the same password and the appropriate Google Account.
Google Play shows no products or purchases
Install the app through an active Google Play test or its public store listing and use an eligible tester account. APKs installed directly from Android Studio may not receive product details from Google Play. Android and Apple purchases are not matched.
What happens during receipt or document scanning?
Text recognition runs through ML Kit on the device. Input images and recognized text are not sent to Google servers for recognition. An identity-document capture is discarded after recognition; optional document numbers are encrypted with Android Keystore.
How do I export or back up my data?
Travel expenses can be exported as PDF or CSV. You can also create a password-protected ZIP containing readable tables, JSON data and imported travel documents, or an encrypted local backup. Paid packages can store an encrypted backup in Google Drive's private app-data area.
How do I delete my data?
Delete journeys, expenses, documents, identity documents and places in their respective app sections. Deleting an identity document also removes its protected document number. Local app data is deleted when you uninstall the app; files you exported yourself and Drive backups must be managed at their storage location or through your Google Account.

Android Privacy

The Android version uses different system and cloud services from iOS. See the Privacy Policy for VoyaMate on Android for details.