VoyaMate · Support

How can we help?

Find quick solutions for travel detection, photo import, iCloud and travel expenses.

Direct contact

Contact us with questions, issues or feedback. Please include your iPhone or iPad model, iOS or iPadOS version, VoyaMate version and the steps that lead to the problem. Do not send receipts, personal data or other confidential content unless it is strictly necessary for your request.

support@mate.build

Frequently asked questions

A journey was not detected automatically
In VoyaMate, open “Settings → Privacy” and check whether automatic location detection is enabled. To detect border crossings while the app is closed, VoyaMate needs “Always” location access in iOS Settings. You can also add journeys manually at any time.
Photo import does not find a journey
VoyaMate needs access to photos that contain a capture date and location. If you granted limited photo access, make sure the relevant photos are included. Analysis takes place entirely on your device; image contents are not uploaded.
Private iCloud sync is not working
Enable iCloud Drive and make sure all devices use the same Apple Account. The “Sync with private iCloud” setting takes effect after VoyaMate has been fully restarted. If iCloud is unavailable, the app continues to work locally.
How do I export travel expenses?
Open a journey and choose “Export travel expenses”, or start an export by date range in Settings. You can include business, personal or all expenses and export them as a PDF, CSV or Excel file.
How do I delete my data?
You can delete journeys, expenses, documents and saved places from their respective views. Removing the app deletes local app data from the device. If private iCloud sync was enabled, you can also remove the associated data in your Apple Account’s iCloud storage settings.

Privacy

VoyaMate contains no advertising and no analytics or tracking SDKs. For more information, read the VoyaMate Privacy Policy.